Terms and Conditions of Service (Global)

Last Updated: November 2025

These Terms and Conditions of Service (“Terms”) govern your access to and participation in any online or in-person coaching and/or consulting session provided by Human Connection Institute LLC (“HCI,” “we,” “us,” or “our”) (each, a “Session”). By scheduling, accessing, purchasing, or participating in a Session, Program, Workshop, or Event, you acknowledge that you have read, understood, and agree to be bound by these Terms.

1. Voluntary Booking

You represent and warrant that you are booking and participating in the Session, Program, Workshop, or Events voluntarily, whether online or in person, with HCI and/or any of its coaches or consultants (“Providers”).

2. Nature of Services; Not Regulated; No Licensed Professional Relationship

You understand and agree that:

• Coaching and consulting are educational and developmental services, and are not a substitute for medical, psychological, psychiatric, therapeutic, legal, or financial advice.

• Personal and/or executive coaching may be an emerging profession and may not be regulated in certain jurisdictions.

• Participation in a Session, Program, Workshop, or Event does not create a therapist–patient, doctor–patient, attorney–client, fiduciary, or other licensed professional relationship.

If you are experiencing a crisis or believe you may harm yourself or others, contact local emergency services immediately (in the U.S., call 911) or your local emergency number.

3. Educational Purpose; Client Decision-Making

You acknowledge that any tools, techniques, suggestions, feedback, or perspectives provided during a Session are offered for educational purposes only. You remain solely responsible for your decisions, actions, and outcomes, and you are under no obligation to follow any suggestion made by HCI or any Provider.

4. Right to Discontinue

You may stop, pause, or leave the Session, Program, Workshop, or Event at any time. You are not obligated to remain for the entire duration.

5. Communication Style; Potential Discomfort

You acknowledge that coaching and consulting may involve direct feedback and may challenge your assumptions or beliefs. You remain free to accept or reject any feedback or viewpoint.

6. Privacy and Confidentiality

Sessions are intended to be private. HCI will not disclose information shared during a Session, Program, Workshop, or Event without your prior authorization, except:

• as required by applicable law, regulation, or valid legal process; or

• to protect rights, safety, or property where disclosure is reasonably necessary.

You acknowledge that confidentiality obligations may vary by jurisdiction and by the circumstances of disclosure.

7. Assumption of Risk; Release; Disclaimer of Liability

To the fullest extent permitted by law, you acknowledge and agree that you assume all risks associated with your participation in a Session, including emotional discomfort. You further agree that HCI and its Providers, employees, contractors, agents, representatives, and (if applicable) the venue where a Session, Program, Workshop, or Event takes place, shall not be liable for:

• your well-being (physical, mental, emotional) before, during, or after the Session, Program, Workshop, or Event;

• any decisions, actions, interpretations, or reliance you place on Session, Program, Workshop, or Event content; or

• any direct or indirect outcomes resulting from participation.

8. Limitation of Liability

To the fullest extent permitted by law:

• HCI’s total liability for any claim arising out of or relating to a Session, Program, Workshop, or Event or these Terms shall not exceed the amount you paid to HCI for the specific Session, Program, Workshop, or Event giving rise to the claim.

• In no event shall HCI be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages (including lost profits, lost opportunities, business interruption, or reputational harm), even if advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations; in that case, the limitation applies to the maximum extent permitted.

9. No Guarantee of Results

You acknowledge that results vary by individual and circumstance. HCI makes no guarantees regarding any outcome, result, or benefit.

10. Client Conduct; Safety; Common Sense

You agree to act responsibly and with due care and personal safety awareness at all times. You are solely responsible for your conduct during the Session. You agree not to hold HCI or its Providers responsible for consequences arising from your conduct.

11. Fees; No Refunds

All Session, Program, Workshop, or Event fees are final and non-refundable, except where required by applicable law.

12. Rescheduling Policy

A Session may be rescheduled one (1) time only, subject to availability and any scheduling requirements communicated by HCI. Additional rescheduling requests may be denied or treated as a new booking.

13. Online Sessions. Program, Workshop, or Event; Third-Party Platform (ZOOM)

Online Sessions may be conducted using third-party videoconferencing software, including ZOOM (the “Platform”). By using the Platform, you agree to the Platform’s terms and policies. HCI is not responsible for the Platform’s performance, availability, security, data handling, or functionality.

14. Technical Readiness; Time Deductions

For online Sessions, you are responsible for timely installation, configuration, and testing of the Platform (including audio/video and internet connectivity). Any delay attributable to your technical issues or failure to prepare may be deducted from the Session time.

15. Punctuality

You agree to be punctual and ready to begin at the scheduled time, preferably at least ten (10) minutes in advance.

16. Global Use; Compliance With Local Laws

HCI operates primarily from the United States. If you access the services from outside the U.S., you are responsible for compliance with local laws and regulations applicable to you. Nothing in these Terms limits any rights you may have under mandatory consumer protection laws that cannot be waived in your jurisdiction.

17. Governing Law; Venue; International Considerations

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, U.S.A., without regard to conflict-of-laws rules, and applicable U.S. federal law.

Except where prohibited by mandatory local law, you agree that any dispute arising out of or relating to these Terms or the services shall be brought exclusively in the state or federal courts located in Broward County, Florida, and you consent to personal jurisdiction and venue in such courts.

18. Severability

If any provision of these Terms is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

19. No Waiver

Failure by HCI to enforce any right or provision shall not constitute a waiver of that right or provision.

20. Entire Agreement; Updates

These Terms constitute the entire agreement between you and HCI regarding the Session and supersede any prior or contemporaneous communications on the subject. HCI may update these Terms from time to time; the version in effect at the time you book or attend the Session will apply to that Session, unless otherwise required by law.

21. Contact

For questions regarding these Terms, contact: hconnectionus@gmail.com

Your privacy is very important to us. At Human Connection Institute LLC (HCI), we don’t share your personal information with anyone except to comply with the law. It is our policy to respect your privacy regarding any information we may collect while operating our website.

The following will inform you of the information that we, HCI, may collect from you, and how it is used. By using our website, https://www.institute-hc.com/, and its subdomains, you are accepting the practices described in this policy.

Gathering of Non-Personally-Identifying Information
Like most website operators, HCI collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the domain name, IP address, browser type, language preference, referring site, and the date and time of each visitor request.
HCI's purpose in collecting non-personally identifying information is to better understand how HCI's visitors use its website for our own internal purposes, such as providing, maintaining, evaluating, and improving our services and Website, fulfilling requests for information, and providing customer support.

Gathering of Personally-Identifying Information
Certain visitors to HCI's website may choose to interact with HCI in ways that require HCI to gather personally-identifying information. The amount and type of information that HCI gathers depend on the nature of the interaction. If you communicate with us regarding our Website or our services, we will collect any information that you provide to us in any such communication. HCI does not disclose personally-identifying information other than as described below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Protection of Certain Personally-Identifying Information
HCI discloses personally-identifying information only to those of its employees, contractors, and affiliated organizations that (i) need to know that information in order to process it on Targebridge’s behalf or to provide services available at HCI websites, and (ii) that have agreed not to disclose it to others.

HCI will not sell or otherwise provide the information we collect to outside third parties for the purpose of direct or indirect mass email marketing. We will disclose personal information and/or an IP address when required by law or in the good-faith belief that such action is necessary to:
- Cooperate with the investigations of purported unlawful activities and conform to the edicts of the law or comply with legal process served on our company
- Protect and defend the rights or property of our Website and related properties
- Identify persons who may be violating the law, the rights of third parties, or otherwise misusing our Website or its related properties

H-Connection takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of personally-identifying information.

If you are a registered user of HCI website and/or have supplied your email address, H-Connection may occasionally send you an email to tell you about new promotions, services, relevant information or just keep you up to date with what’s going on with H-Connection. We primarily use our various blogs to communicate this type of information, so we expect to keep this type of email to a minimum. If the event you wish to unsubscribe from all communications from us, you can do so by emailing us to info@h-connection.us

Cookies
A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. HCI uses cookies to help HCI identify and track visitors, their usage of HCI website, and their website access preferences. HCI's visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using HCI's websites, with the drawback that certain features of HCI's websites may not function properly without the aid of cookies. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Links
This website (https://www.institute-hc.com/) may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Business Transfers
If HCI or substantially all of its assets were acquired, or in the unlikely event that HCI goes out of business or enters bankruptcy, user information would be one of the assets that are transferred or acquired by a third party. You acknowledge that such transfers may occur and that any acquirer of HCI may continue to use your personal information as set forth in this policy.

Consent
By using this Website, you consent to the collection and use of information as specified above. Although most changes are likely to be minor, HCI may change its Privacy Policy from time to time, and in HCI's sole discretion. If we make changes to our Privacy Policy, we will post those changes on this page. HCI encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


For any questions, please contact us.